Reference:
Refund Deposit Process Model - Page 1 for the business process diagram associated with this activity.
Description: There are two options to initiate the Deposit Refund process - manual and automated. This step describes the manual option. If a CSR or Financial Analyst decides to refund a Deposit in full, he/she needs to stop the Deposit SA first. This is a two-step process. The first step is to change the Deposit SA status to Pending Stop using Start/Stop page. He/she simply requests to change the Deposit SA's status to Pending Stop.